We collaborated with a renowned Swiss financial institution to automate email communications for resolving transaction clearing issues. Leveraging AI technologies, this project aimed to minimize the manual workload and enhance the accuracy and speed of transaction discrepancy resolutions.

Challenge

The institution faced challenges with manual email processes prone to errors, particularly in settlements reported by Clearstream and Euroclear. The need was to automate this process to ensure faster and more reliable resolutions, reducing the manual burden and the risk of errors.

Solution

We developed an AI system capable of performing a thorough analysis of settlement errors and automating the entire communication workflow. Hosted on a secure Azure infrastructure in Switzerland, the system:

• Sends automated status reports to internal teams every morning, summarising the state of each transaction after in-depth analysis
• Automatically detects how to route each issue to the right person within the organisation
• Drafts and sends emails to counterparties on behalf of the clearing teams, resolving discrepancies without manual intervention

This end-to-end automation improved the efficiency of the clearing process without compromising data security.

Business Impact

This AI solution has not only streamlined the transaction clearing process but also enhanced the operational efficiency and risk management capabilities of the institution, setting a new standard in financial technology implementations.

• Reduced Manual Workload: The full automation of analysis, routing, and email dispatches saved hours per day for the clearing teams.
• Faster Transaction Resolutions: The system's ability to quickly identify, route, and respond to discrepancies shortened the resolution times for clearing transactions.
• Improved Accuracy and Risk Management: Automated processes decreased the risk of human error, enhancing overall operational safety and reliability.