Strategic Mission of AI

Empowering Business with Generative Intelligence

For decades, Artificial Intelligence has quietly powered business operations. However, the narrative shifted dramatically in November 2022 with the public release of ChatGPT. Today, our focus is on Generative AI—a transformative technology that goes beyond traditional analytics and delivers two clear strategic advantages for businesses:

• Augmenting Employees

• Automating Processes

Evolving AI: From Analytics to Generation

Analytical AI: A Proven Foundation

FFor years, businesses have relied on analytical AI—encompassing machine learning and deep learning—to build predictive models. These models, trained on vast historical datasets, enable organizations to forecast outcomes by matching new inputs against past patterns. While powerful, business functions have already been well automated by this technology.

Generative AI: A Paradigm Shift

Generative AI leverages pre-trained models from industry leaders such as OpenAI and Google to produce entirely new content. Unlike its analytical counterpart, it can interpret unstructured data—whether text, PDFs, or images—to not only retrieve and redact information but also create, analyze, and reason. This expansive capability opens up a landscape of applications previously unattainable with analytical AI and drives the current use cases adoption.

Two Strategic Missions of Generative AI

There is no one-size-fits-all solution when it comes to unlocking the full potential of Generative AI. Instead, executives should focus on two distinct value plays:  

Augmenting Employees

Generative AI is redefining workplace productivity by empowering employees across several key areas:

• Enhance Redaction: AI-powered assistants streamline email drafting, report generation, and meeting summaries

• Information Retrieval: Just as search engines excel at locating data, GenAI tool can swiftly retrieve and organize information to answer queries

• Analyze and Reason Support: AI-assistant can analyze and reason to enable teams to improve their analyses and reasoning  

• Creative Empowerment: By fostering innovation and supporting creative tasks, AI helps employees push beyond conventional boundaries.

For a comprehensive exploration of how these capabilities are transforming work, please read our full article on Augmenting Employees.